Hi KK Family,. The K5 kief catcher is primarily used to filter finer herb particles, separating coarse herb particles on top. The kief catcher is removable; if not needed, it can be directly taken off. 👉 Please Note: In some cases, when users experi

Hi KK Family,The K5 kief catcher is primarily used to filter finer herb particles, separating coarse herb particles on top.The kief catcher is removable; if not needed, it can be directly taken off.&#xA0; &#x1F449; Please Note: In some cases, when users experience clogging while grinding herbs, it may also be due to coarse herb particle sizes that the sieve cannot filter into the collection chamber. In such situations, please remove the kief catcher. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What is the function of the kief catcher in the grinding chamber of the K5?

Hi KK Family,. K1/K5 grinders do not have specific requirements for charger power. The grinder is equipped with protection boards that recognize charging protocols. Therefore, using a higher-power charger will not increase charging speed or affect ba

Hi KK Family,K1/K5 grinders do not have specific requirements for charger power. The grinder is equipped with protection boards that recognize charging protocols. Therefore, using a higher-power charger will not increase charging speed or affect battery life. &#x1F449;Tips: How to extend battery life/extend usage time per charge?1. Charge promptly when the battery is low. Do not force grinding.When the K5 battery is below 20% (i.e., the battery indicator shows only one bar) or the K1 battery is low (i.e., the top indicator light is flashing), please charge promptly. Avoid grinding when the battery is low, as this can cause overcurrent and damage the battery life. 2. Do not hold down the button continuously when there is a jam.Loading large pieces of herbs or overloading the grinder can cause the motor to jam and lead to overcurrent, affecting battery life. We recommend breaking large pieces of herbs into smaller pieces or reducing the amount of herbs per grind to reduce motor jamming and prevent overcurrent. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

Does using a fast charger to charge the K1/K5 affect battery life?

Hi KK Family,. 👉 K1 Grinder:. For Soft Spice and Herbals Only! Soft Spice Like Basil, Coriander And More!! Avoid Pepper, Coffee Beans, Shells, and Hard Items!!. 👉 K5 Grinder:. For Most Herbs and Spices! But Not Recommended For Grinding Coffee Beans

Hi KK Family, &#x1F449; K1 Grinder:&#xA0;For Soft Spice and Herbals Only! Soft Spice Like Basil, Coriander And More!! Avoid Pepper, Coffee Beans, Shells, and Hard Items!! &#x1F449; K5 Grinder:&#xA0;For Most Herbs and Spices! But Not Recommended For Grinding Coffee Beans!!

What types of materials is the K1/K5 grinder suitable for grinding?

kactuskutter

General Information

K1/K5 Electric Herb Grinder

How to use your K1 electric herb grinder?

How to use your K5 electric herb grinder?

How to replace the grinding plate of K5 grinder?

How to clean the K1 grinder?

How to clean the K5 grinder?

How to disassemble anti-static funnel from K1 grinder?

How to charge your K1/K5 grinder?

What should be included in the K1/K5 grinder I purchased?

Instruction

What to do if your grinder does not charge or the charging indicator light does not come on?

What to do if your K5 grinding plate fall off / cannot be fixed?

What to do if your K5 grinder has abnormal noise inside?

What to do if the latch on your grinder does not lock?

What to do if your K1/K5 grinder gets jammed or blocked while grinding herbs?

What to do if the motor on your K1/K5 makes noise but the grinding plate does not turn while grinding herbs?

What to do if there is a grinding disc friction sound when using the K5?

What to do if my K1/K5 grinder runs out of battery or drains quickly after 2-3 uses?

The small grinder disc is too small, and the medium grinder disc tends to clump together and cannot leak out. What should I do?

Trouble Shooting

What is the maximum capacity for a single grind with the K1/K5 grinder? What size is the grinding plate?

How long can the K1/K5 be used on a single charge?

What are the requirements for the K1/K5 charger/charging cable? Can a fast charger be used? How long does it take to fully charge the K1/K5?

What is the material of the K5 grinder? Will it produce any residue?

Specification & Production Information

What is the warranty policy?

What is ''30-Day Money-Back Guarantee for Any Reason'' included?

How can I get warranty service? What are the requirements for warranty service?

In what situations would my order not qualify for warranty service?

Under what circumstances does the buyer need to bear the shipping costs?

How can I extend the warranty service period?

Shipping Policy

Return and Refund Policy

Warranty & Shipping

Where can I check the shipping status of my order?

Military Discount / Government Tax Exemption

What should I do if my coupon cannot be used? If I forgot to use my coupon, can it be used again?

How can I change my order information?

How do I cancel my order?

Order & Discount