kactuskutter

1. Warranty Claims for Quality-Related IssuesAll quality-related defects on products purchased from KactusKutter&apos;s authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting from the date you receive the product. If you have requested a replacement, the replacement will continue the warranty of your original order. For example, if you purchased a KactusKutter product with a 24-month warranty and received it on 01/01/2024, and requested a replacement on 02/01/2024, the warranty period of the replacement is still from 01/01/2024 to 01/01/2026. If you need us to provide warranty service, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

1. Warranty Claims for Quality-Related Issues. All quality-related defects on products purchased from KactusKutter's authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting fro

How can I get warranty service? What are the requirements for warranty service?

Warranty & Shipping

How to use your K1 electric herb grinder?

How to use your K5 electric herb grinder?

How to replace the grinding plate of K5 grinder?

How to clean the K1 grinder?

How to clean the K5 grinder?

How to disassemble anti-static funnel from K1 grinder?

How to charge your K1/K5 grinder?

What should be included in the K1/K5 grinder I purchased?

Instruction

What to do if your grinder does not charge or the charging indicator light does not come on?

What to do if your K5 grinding plate fall off / cannot be fixed?

What to do if your K5 grinder has abnormal noise inside?

What to do if the latch on your grinder does not lock?

What to do if your K1/K5 grinder gets jammed or blocked while grinding herbs?

What to do if the motor on your K1/K5 makes noise but the grinding plate does not turn while grinding herbs?

What to do if there is a grinding disc friction sound when using the K5?

What to do if my K1/K5 grinder runs out of battery or drains quickly after 2-3 uses?

The small grinder disc is too small, and the medium grinder disc tends to clump together and cannot leak out. What should I do?

Trouble Shooting

What is the maximum capacity for a single grind with the K1/K5 grinder? What size is the grinding plate?

How long can the K1/K5 be used on a single charge?

What are the requirements for the K1/K5 charger/charging cable? Can a fast charger be used? How long does it take to fully charge the K1/K5?

What is the material of the K5 grinder? Will it produce any residue?

Specification & Production Information

What is the function of the kief catcher in the grinding chamber of the K5?

Does using a fast charger to charge the K1/K5 affect battery life?

What types of materials is the K1/K5 grinder suitable for grinding?

General Information

K1/K5 Electric Herb Grinder

What is the warranty policy?

What is ''30-Day Money-Back Guarantee for Any Reason'' included?

In what situations would my order not qualify for warranty service?

Under what circumstances does the buyer need to bear the shipping costs?

How can I extend the warranty service period?

Shipping Policy

Return and Refund Policy

Where can I check the shipping status of my order?

Military Discount / Government Tax Exemption

What should I do if my coupon cannot be used? If I forgot to use my coupon, can it be used again?

How can I change my order information?

How do I cancel my order?

Order & Discount

How can I get warranty service? What are the requirements for warranty service?Updated 9 months ago