1. Warranty Claims for Quality-Related Issues. All quality-related defects on products purchased from KactusKutter’s authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting fro

1. Warranty Claims for Quality-Related IssuesAll quality-related defects on products purchased from KactusKutter&#x2019;s authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting from the date you receive the product.If you have requested a replacement, the replacement will continue the warranty of your original order. For example, if you purchased a KactusKutter product with a 24-month warranty and received it on 01/01/2024, and requested a replacement on 02/01/2024, the warranty period of the replacement is still from 01/01/2024 to 01/01/2026.The warranty is restricted to the country of purchase, meaning that you can only claim the warranty in the country where you purchased the product. Please feel free to contact us directly via <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>, whenever you find any defects in our products. 2. Lifetime Technical SupportIf you have any questions, please contact our customer support at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a> with detailed information. We value your experience and will provide you with a satisfactory solution. 3. Not Covered Under Warranty<ul><li style="font-size: 16px;">The warranty covers product quality problems that occur under normal use.</li><li style="font-size: 16px;">Products without sufficient proof of purchase Lost or stolen products</li><li style="font-size: 16px;">Items that have expired their warranty period</li><li style="font-size: 16px;">Product damage caused by the user not following the instructions</li><li style="font-size: 16px;">Non-quality-related issues (after 30 days of purchase)</li><li style="font-size: 16px;">Free products</li><li style="font-size: 16px;">Repairs through 3rd parties</li><li style="font-size: 16px;">Damage from outside sources</li><li style="font-size: 16px;">Damage from misuse of products (including but not limited to: falls, extreme temperatures, water, operating devices improperly)</li><li style="font-size: 16px;">Purchases from illegitimate resources</li></ul> 4. KactusKutter is not liable for:<ul><li style="font-size: 16px;">Loss incurred from the use of KactusKutter products</li><li style="font-size: 16px;">Returning personal items sent to KactusKutter</li><li style="font-size: 16px;">When returning items with a prepaid shipping label provided by KactusKutter, we take responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit.</li></ul> If you still have problem about warranty, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com" id="isPasted">support@kactuskutter.com</a>.

What is the warranty policy?

You are entitled to a full refund for your undamaged KactusKutter products purchased within 30 days, no questions asked. Once we receive the returned items and complete the inspection, the refund will be processed within 10 working days. Please note

You are entitled to a full refund for your undamaged KactusKutter products purchased within 30 days, no questions asked. Once we receive the returned items and complete the inspection, the refund will be processed within 10 working days. Please note the following:<ul><li style="font-size: 16px;">Returns must include all accessories</li><li style="font-size: 16px;">Items must include original packaging</li><li style="font-size: 16px;">For non-quality related warranty claims, the buyer is responsible for shipping costs</li><li style="font-size: 16px;">For non-quality related warranty claims, KactusKutter refunds the cost of the product itself</li></ul>&#x1F449;&#xA0;Please Note: Returns may be rejected if items do not meet the above requirements.The 30-Day Money-Back Guarantee can only be requested within 30 days of receiving the products. To avail the 30-Day Money-Back Guarantee, please contact the channel where you placed the order.

What is ''30-Day Money-Back Guarantee for Any Reason'' included?

1. Warranty Claims for Quality-Related Issues. All quality-related defects on products purchased from KactusKutter's authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting fro

1. Warranty Claims for Quality-Related IssuesAll quality-related defects on products purchased from KactusKutter&apos;s authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting from the date you receive the product. If you have requested a replacement, the replacement will continue the warranty of your original order. For example, if you purchased a KactusKutter product with a 24-month warranty and received it on 01/01/2024, and requested a replacement on 02/01/2024, the warranty period of the replacement is still from 01/01/2024 to 01/01/2026. If you need us to provide warranty service, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

How can I get warranty service? What are the requirements for warranty service?

1. Not Covered Under Warranty. 2. KactusKutter is not liable for:. If you still have problem about warranty, Please contact our customer service at support@kactuskutter.com.

1. Not Covered Under Warranty<ul><li style="font-size: 16px;">The warranty covers product quality problems that occur under normal use</li><li style="font-size: 16px;">Products without sufficient proof of purchase Lost or stolen products</li><li style="font-size: 16px;">Items that have expired their warranty period</li><li style="font-size: 16px;">Product damage caused by the user not following the instructions</li><li style="font-size: 16px;">Non-quality-related issues (after 30 days of purchase)</li><li style="font-size: 16px;">Free products</li><li style="font-size: 16px;">Repairs through 3rd parties</li><li style="font-size: 16px;">Damage from outside sources</li><li style="font-size: 16px;">Damage from misuse of products (including but not limited to: falls, extreme temperatures, water, operating devices improperly)</li><li style="font-size: 16px;">Purchases from illegitimate resources</li></ul> 2. KactusKutter is not liable for:<ul><li style="font-size: 16px;">Loss incurred from the use of KactusKutter products</li><li style="font-size: 16px;">Returning personal items sent to KactusKutter</li><li style="font-size: 16px;">When returning items with a prepaid shipping label provided by KactusKutter, we take responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit.</li></ul> If you still have problem about warranty, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>.

In what situations would my order not qualify for warranty service?

Shipping costs must be covered by buyers in the following situations:

Shipping costs must be covered by buyers in the following situations:<ul><li style="font-size: 16px;">Returning products for any reasons other than a proven defect</li><li style="font-size: 16px;">Warranty claims on items taken outside the original country of purchase</li><li style="font-size: 16px;">Buyer&apos;s accidental returnsReturning personal items</li><li style="font-size: 16px;">Costs associated with unauthorized returns (any returns made outside of the approved warranty process)</li></ul>

Under what circumstances does the buyer need to bear the shipping costs?

You can extend your warranty by an additional 6 months by registering as a KactusKutter member and joining the KK Family. Here's how you can register:. 1. Scan the QR code provided in the user manual, fill in your product details, and receive a free

You can extend your warranty by an additional 6 months by registering as a KactusKutter member and joining the KK Family. Here&apos;s how you can register: 1. Scan the QR code provided in the user manual, fill in your product details, and receive a free 6-month warranty extension.2. Visit the KactusKutter official website, go to the subscription page at the bottom, and enter your email and other details to subscribe. &#x1F449;&#xA0;Please Note: Upon successful subscription, we will notify you via email. If you do not receive the email, please check your spam folder. If registration was unsuccessful, you may need to try registering again.

How can I extend the warranty service period?

1. Global Shipping. KactusKutter ships globally, with certain exceptions due to carrier restrictions. 2. Shipping Restrictions. We are unable to ship to the following locations:. 3. Shipping Costs. Shipping rates will be calculated during checkout. 4

1. Global ShippingKactusKutter ships globally, with certain exceptions due to carrier restrictions.2. Shipping RestrictionsWe are unable to ship to the following locations:<ul><li style="font-size: 16px;">Alaska</li><li style="font-size: 16px;">American Samoa</li><li style="font-size: 16px;">Guam</li><li style="font-size: 16px;">Hawaii</li><li style="font-size: 16px;">Marshall Islands</li><li style="font-size: 16px;">Northern Mariana Islands</li><li style="font-size: 16px;">Palau</li><li style="font-size: 16px;">Puerto Rico</li><li style="font-size: 16px;">U.S. Virgin Islands</li><li style="font-size: 16px;">Armed Forces Americas</li><li style="font-size: 16px;">Armed Forces Europe</li><li style="font-size: 16px;">Armed Forces Pacific</li><li style="font-size: 16px;">Livigno-Trepalle, Campione d&#x2019;Italia, San Marino and the Vatican City in Italy</li><li style="font-size: 16px;">Postal codes starting with 97, 98, 00, and military addresses containing &quot;armee&quot; or &quot;arm&#xE9;e&quot; or postal codes 00100 and 00200 in FrancePostal codes starting with 9 in PolandPostal codes starting with 39 and FO in Denmark</li><li style="font-size: 16px;">Certain remote areas in Colombia and Brazil</li></ul>3. Shipping CostsShipping rates will be calculated during checkout.&#xA0;4. Delivery TimeDelivery typically takes 5-7 business days for US domestic shipping and 10~20 days for international shipping. Shipping times may increase due to high demand.5. Shipping PartnersKactusKutter partners with USPS, UPS, Amazon Logistics, 4PX Logistics and other partners for US-domestic and Non-US global shipping.6. Delivery of Multiple ItemsWe strive to ensure all your items reach you at the same time. However, different shipping options can be used depending on the product, so all items may not always be sent together.7. Changes to Delivery AddressUnfortunately, we cannot change the shipment once the product is en route.8. Incorrect Product ReceivedIf you receive a different product than what you ordered, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. Thank you for your understanding.

Shipping Policy

1. 30-Day Money-Back Guarantee. Undamaged products may be returned for a full refund for any reason within 30 days of the date of delivery. Once the returned item arrives back in KactusKutter's warehouse for inspection, the refund process will begin.

1. 30-Day Money-Back GuaranteeUndamaged products may be returned for a full refund for any reason within 30 days of the date of delivery. Once the returned item arrives back in KactusKutter&apos;s warehouse for inspection, the refund process will begin.<ul><li style="font-size: 16px;">Returns must include all accessories</li><li style="font-size: 16px;">Items must include original packaging</li><li style="font-size: 16px;">For non-quality related warranty claims, buyer is responsible for shipping costs</li><li style="font-size: 16px;">For non-quality related warranty claims, KactusKutter refunds the cost of the product itself</li><li style="font-size: 16px;">Returns may be rejected if items do not meet the above requirements</li></ul> 2. Warranty Claims for Quality-Related IssuesAll quality-related defects on items sold directly by KactusKutter or KactusKutter&apos;s authorized resellers are covered by an extensive warranty, starting from the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, KactusKutter will offer a partial refund according to the usage time of the device. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded. 3. Return Process<ul><li style="font-size: 16px;">Buyer must provide sufficient proof of purchase</li></ul>The defective item&apos;s order number and/or visible proof depicting the defect are required (Photos or Video). It may be necessary to return an item for quality inspection.<ul><li style="font-size: 16px;">We will generate a shipping label for users to send back their items</li></ul>Once the return process begins, we will provide users with an RMA label and an unpaid shipping label for the package. Users are required to package the product as instructed above and return it. Please note: whether users need to bear the shipping costs depends on the following scenarios.<ul><li style="font-size: 16px;">Refund based on product condition</li></ul>After the product is returned, we will assess the situation for a refund. Upon receiving the returned product, we will inspect it. If the product is found to be in good working condition, we will process a full refund. If the product is damaged due to user misuse, rendering it unsellable, we will arrange a 50% refund. 4. Shipping costs must be covered by buyers in the following situations:<ul><li style="font-size: 16px;">Returning products for any reason other than a proven defect</li><li style="font-size: 16px;">Warranty claims on items taken outside the original country of purchase</li><li style="font-size: 16px;">Buyer&apos;s accidental returns</li><li style="font-size: 16px;">Returning items claimed to have defects but found by KactusKutter quality control to be in working condition</li><li style="font-size: 16px;">Returning defective items in international shipping</li><li style="font-size: 16px;">Costs associated with unauthorized returns (any returns made outside of the approved warranty process)</li></ul> 5. Not Covered Under Warranty:<ul><li style="font-size: 16px;">Products without sufficient proof of purchase</li><li style="font-size: 16px;">Lost or stolen productsItems that have expired their warranty period</li><li style="font-size: 16px;">Non quality-related issues (after 30 days of purchase)</li><li style="font-size: 16px;">Free products</li><li style="font-size: 16px;">Repairs through 3rd parties</li><li style="font-size: 16px;">Damage from outside sources</li><li style="font-size: 16px;">Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)</li></ul> 6. Please Note:<ul><li style="font-size: 16px;">When returning items with a prepaid shipping label provided by KactusKutter, KactusKutter takes responsibility for any damage or loss incurred in transit.&#xA0;</li><li style="font-size: 16px;">When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. KactusKutter does not provide refunds for items damaged in transit for non-quality related warranty claims.</li></ul>

Return and Refund Policy

kactuskutter

Warranty & Shipping

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