In what situations would my order not qualify for warranty service?Updated 9 months ago

1. Not Covered Under Warranty

• The warranty covers product quality problems that occur under normal use
• Products without sufficient proof of purchase Lost or stolen products
• Items that have expired their warranty period
• Product damage caused by the user not following the instructions
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from illegitimate resources

2. KactusKutter is not liable for:

• Loss incurred from the use of KactusKutter products
• Returning personal items sent to KactusKutter
• When returning items with a prepaid shipping label provided by KactusKutter, we take responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit.

If you still have problem about warranty, Please contact our customer service at [email protected].