The small grinder disc is too small, and the medium grinder disc tends to clump together and cannot leak out. What should I do?Updated 9 months ago

Hi KK Family,

To resolve the blockage, you can try the following method:

1. Remove the Kief Catcher: Sometimes, blockages or difficulty in herbs passing through could be due to the Kief Catcher. Removing it might alleviate this issue.

2. For the small size plate, try pushing down more firmly when pressing the button and extend the grinding time slightly. This approach should help ensure that herbs pass through properly.

3. Dealing with Larger Pieces: With the medium screen, if you notice solid chunks that don't vaporize well, this may be caused by the hard stems spinning and tangling together during the grinding process, forming lumps and causing blockages. Consider removing these stems before grinding to prevent them from clumping together during the grinding process.

4. Consider Larger Grinder Disc: If necessary, you might want to consider using the largest grinder disc available, as it could provide a better grinding consistency for your needs.

If you still have product issue, Please contact our customer service at [email protected]. When contacting customer service, please provide the following information:

• Order number
• Any image or video for proof of the issue (If applicable)

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