Hi KK Family,. 1. Check the Charger. 2. Check the Charging Indicator Light. Charge the product with another working charger/charging cable for 15-30 minutes (K5 may need 40-60 minutes). Under normal circumstances, the charging indicator light will in

Hi KK Family,<div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">If you think your grinder is not charging or the charging indicator light is not on, please follow these steps to troubleshoot: 1. Check the ChargerTry using another working charger/charging cable to charge the grinder and see if it is a charger/cable issue causing the product not to charge. 2. Check the Charging&#xA0;Indicator Light</div>Charge the product with another working charger/charging cable for 15-30 minutes (K5 may need 40-60 minutes). Under normal circumstances, the charging indicator light will increase gradually to show the charging status.&#xA0;You can unplug the charging cable and test if the product can grind normally. If it can grind normally, the problem may be with the charging indicator light. If it cannot grind normally, the product may have a functional issue like motor damage. 3. Check the grinding functionIf you are fully charged (the battery indicator shows full bars), the charging function is normal. Try grinding now. If you find that the grinding disc does not rotate or the grinding disc rotates but the speed is very slow, there may be a problem with the motor.4. What&apos;s Next- Charger/Charging Cable Damaged: Replace with another Type-C charging cable. The grinder has no restrictions on the charger specifications as long as it is a Type-C charging cable.- Charging&#xA0;Indicator Light&#xA0;Damaged: A damaged charging indicator light does not affect the normal grinding and charging functions. For the K1, it takes 30 minutes to fully charge; for the K5, it takes 4-5 hours.- Motor Damaged: Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com" id="isPasted">support@kactuskutter.com</a> and we will provide you with further solutions. Product Cannot Grind Normally:&#xA0;Please contact our customer service at support@kactuskutter.com and provide the following information:<ul start="1"><li data-list="bullet" style="font-size: 16px;">Order Number</li><li data-list="bullet" style="font-size: 16px;">Product Model</li><li data-list="bullet" style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What to do if your grinder does not charge or the charging indicator light does not come on?

Hi KK Family,. 1. Check the Grinding Plate Magnet. 2. Check the Magnet on the Plastic Shaft. 3. If the Magnets on Both the Grinding Plate and Plastic Shaft Are Intact and Not Missing. 4. If the Magnet Is Missing. 👉 Please Note: When contacting custo

Hi KK Family,<div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">If you find that the grinding plate falls off or cannot be fixed to the plastic shaft during use, please follow these steps to troubleshoot:</div> <div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">&#x1F449; Please Note: There are circular magnets on both the grinding plate and the plastic shaft to fix the grinding plate to the plastic shaft via magnetic attraction.</div> <div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">1. Check the Grinding Plate MagnetCheck if the grinding plate groove contains a magnet. If there is no magnet, it may be due to the grinding plate magnet falling off, causing it not to attach to the plastic shaft.</div><img src="https://attachments.gorgias.help/P4k1n6jkPov2reOX/hc/MdAV17q5QV7ZWgaX/2024080608-c907202e-c37d-44a8-b1e9-fb1376724126-02.jpg" style="width: 300px;" class="fr-fic fr-dib">2.&#xA0;Check the Magnet on the Plastic Shaft<div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">Remove the grinding plate and check if the plastic shaft contains a magnet. If there is no magnet, it may be due to the shaft magnet falling off, causing the grinding plate not to attach properly to the shaft.</div><img src="https://attachments.gorgias.help/P4k1n6jkPov2reOX/hc/MdAV17q5QV7ZWgaX/2024080608-0fe7ebad-4e4e-43d6-bcc8-35b3e08cd0a5-01.jpg" style="width: 300px;" class="fr-fic fr-dib"><div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">3. If the Magnets on Both the Grinding Plate and Plastic Shaft Are Intact and Not MissingUsers can try using strong adhesive to glue the magnet back in place. After the adhesive has set, try reinstalling the grinding plate onto the plastic shaft and see if it still falls off. If it continues to fall off, contact our customer service at support@kactuskutter.com for a replacement grinding plate or product.</div> 4.&#xA0;If the Magnet Is Missing<div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted"><ul><li style="font-size: 16px;">Grinding plate magnet missing, plastic shaft magnet intact: Contact our customer service at support@kactuskutter.com for a replacement grinding plate.</li><li style="font-size: 16px;">Grinding plate magnet intact, plastic shaft magnet missing: Contact our customer service at support@kactuskutter.com for a product replacement.</li></ul></div>&#x1F449;&#xA0;Please Note: When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Pictures of the grinding plate and plastic shaft (clearly showing whether the magnets are missing)</li></ul>

What to do if your K5 grinding plate fall off / cannot be fixed?

Hi KK Family,. If none of the above situations apply, please contact our customer service at support@kactuskutter.com and provide the following information:.

Hi KK Family,<div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">If you hear unusual noises when operating the K5 grinder, please follow these troubleshooting steps: 1. Check the Grinding Function Open the grinding chamber, press the top button, and check if the grinding disc rotates normally. If it does, the internal motor is functioning properly, and the grinding function is normal. 2. Check for Unusual Noises in the Upper Part of the K5 If the noise is coming from the upper part of the grinder, try turning the grinder upside down and listen carefully for any loose sounds inside. If you hear a loose sound, it may indicate that the internal battery is loose. 3. Check for Unusual Noises in the Grinding Chamber of the K5 During normal grinding, press the top button. If you hear a friction sound inside the grinding chamber, it may be caused by the grinding disc rubbing against the sides of the grinding chamber. What&apos;s Next</div><ul><li style="font-size: 16px;"><div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">Cannot Grind Normally: This indicates a motor malfunction. Please contact our customer service at support@kactuskutter.com, and we will provide a solution.</div></li><li style="font-size: 16px;"><div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">Battery Loose Causing Noise: This does not affect the normal use of the K5. We recommend using the K5 on a flat surface for more convenient and effortless grinding.</div></li><li style="font-size: 16px;"><div data-docx-has-block-data="false" data-page-id="LNcodCIcVolDHcxm7gkcbMB6nOg" id="isPasted">Grinding Disc Rubbing Against Grinding Chamber Causing Noise: This does not affect the normal use of the K5 and will not produce debris. Our grinding disc is made of 304 food-grade stainless steel, and the grinding chamber complies with RoHS environmental standards, so it will not produce debris.</div></li></ul>If none of the above situations apply, please contact our customer service at support@kactuskutter.com and provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>

What to do if your K5 grinder has abnormal noise inside?

Hi KK Family,. If you find that the latch on your K1/K5 grinder cannot be locked, please follow these troubleshooting steps:. 1. Check if the Grinding Chamber is Overfilled. Check if you have overfilled the grinding chamber, which may prevent it from

Hi KK Family,If you find that the latch on your K1/K5 grinder cannot be locked, please follow these troubleshooting steps:1. Check if the Grinding Chamber is OverfilledCheck if you have overfilled the grinding chamber, which may prevent it from closing and locking properly. For the K1 grinder, the maximum grinding capacity is 1g; for the K5 grinder, the maximum grinding capacity is 5g.&#xA0; We recommend that users keep the grinding capacity below the maximum to ensure a better grinding experience.2. Check if the Latch is Damaged or Closed Properly<ul><li style="font-size: 16px;">For the K1 grinder, after loading the herbs and aligning the notch, close the grinding chamber and turn it clockwise. When you hear a &quot;click&quot; sound, it indicates the grinding chamber is properly closed and the latch can be locked. If the latch falls off, it means the latch is damaged.</li><li style="font-size: 16px;">For the K5 grinder, after loading the herbs, close the grinding chamber until you hear a &quot;click&quot; sound, indicating the latch is properly closed. If the lower part of the grinding chamber falls off when you pick up the K5, check if there are any herbs obstructing the edge of the chamber, preventing the latch from closing properly. If there are no obstructions, the latch may not close properly due to manufacturing tolerances or Improper use (Place the K5 grinder on a flat surface instead of&#xA0;handheld operation).</li></ul>3. What&apos;s Next<ul><li style="font-size: 16px;">K1 Grinder Latch Damaged: Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>, and we will provide a solution for users within the warranty period.</li><li style="font-size: 16px;">K5 Grinder Latch Damaged: If the latch cannot close due to manufacturing tolerances, this does not affect normal use. We recommend using the K5 on a flat surface and only lifting it by the lower part of the latch to prevent herbs from spilling. Additionally, please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>, and we will offer partial refunds or product warranty services based on different situations.</li></ul>&#x1F449; Please Note: We recommend placing the K5 grinder on a flat surface when grinding. The unique weight and structure of the K5 can make handheld operation challenging and may compromise grinding effectiveness and lock over time. If the lock is loose or cannot be fastened due to improper use, we will not provide product replacement or other warranty services.

What to do if the latch on your grinder does not lock?

Hi KK Family,. If you find that the K1/K5 grinder is getting clogged or stuck during operation, please follow these troubleshooting steps:. 👉 For the K1 Grinder:. 1. Check if the Grinding Function is Normal. Open the grinding chamber, press the butt

Hi KK Family,If you find that the K1/K5 grinder is getting clogged or stuck during operation, please follow these troubleshooting steps:&#x1F449; For the K1 Grinder:1. Check if the Grinding Function is NormalOpen the grinding chamber, press the button, and observe if the grinding disc rotates normally. If it rotates normally, the grinding function is normal.2. Check if there are Too Many or Large Pieces of HerbsThe maximum grinding capacity of the K1 is 1g, and the recommended optimal grinding weight is around 0.8g. We also suggest breaking large or hard-stemmed herbs into smaller pieces before loading them into the grinder. This can reduce the chance of clogging and improve grinding efficiency.3. Check if the Battery is LowWhen the battery is low, the current supplied to the motor may be insufficient, leading to reduced grinding power. In this case, charge the K1 fully before grinding. &#x1F449; For the K5 Grinder:1. Check if the Grinding Function is NormalOpen the grinding chamber, press the top button, and observe if the grinding disc rotates normally. If it rotates normally, the grinding function is normal.2. Check if there are Too Many or Large Pieces of HerbsThe maximum grinding capacity of the K5 is 5g. Overloading it can lead to low grinding efficiency and increased chances of clogging. We recommend the following methods to avoid blockage:<ul><li style="font-weight: bold; font-size: 16px;">Remove the Kief Catcher</li><li style="font-size: 16px;">Dealing with Larger Pieces: If you notice solid chunks that don&apos;t grind well, this may be caused by the hard stems spinning and tangling together during the grinding process, forming lumps and causing blockages. Consider removing these stems before grinding to prevent them from clumping together during the grinding process.</li><li style="font-size: 16px;">Consider Larger Grinder Disc: If necessary, you might want to consider using the largest grinder disc available, as it could provide a better grinding consistency for your needs.</li></ul>3. Check if the Battery is LowWhen the battery is low, the current supplied to the motor may be insufficient, leading to reduced grinding power. In this case, charge the K5 fully before grinding. &#x1F449; Please Note: If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What to do if your K1/K5 grinder gets jammed or blocked while grinding herbs?

Hi KK Family,. If you encounter the following situations, it indicates that the grinder motor is damaged:. If your grinder has a motor damage issue, please contact our customer service at support@kactuskutter.com. We will provide a solution for users

Hi KK Family,If you encounter the following situations, it indicates that the grinder motor is damaged:<ol><li style="font-size: 16px;">You hear the motor running, but the grinding disc is not spinning.</li><li style="font-size: 16px;">When you press and hold the top button while grinding, the grinding disc only spins 1-2 times and then stops.</li></ol> If your grinder has a motor damage issue, please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. We will provide a solution for users within the warranty period. Please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What to do if the motor on your K1/K5 makes noise but the grinding plate does not turn while grinding herbs?

Hi KK Family,. If you hear a grinding noise from the K5 during operation, please follow these troubleshooting steps:. 1. Check if the Grinding Disc is Properly Connected to the Plastic Shaft. 2. What's Next. 👉 Please note: The K5 grinder does not pr

Hi KK Family,If you hear a grinding noise from the K5 during operation, please follow these troubleshooting steps:1. Check if the Grinding Disc is Properly Connected to the Plastic Shaft<ul><li style="font-size: 16px;">Step 1: Open the grinding chamber, remove the grinding disc, and check if the magnets are intact and if the grinding disc can normally adhere to the plastic shaft.</li><li style="font-size: 16px;">Step 2: Reinstall the grinding disc, press the top button to start grinding, and observe if the grinding disc wobbles significantly. If there is a large wobble, it indicates that the magnets may not be secure and the grinding disc might need to be replaced.</li></ul> 2. What&apos;s Next<ul><li style="font-size: 16px;">If the grinding disc cannot properly adhere to the shaft or wobbles significantly: Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. We will provide a replacement grinding disc for users within the warranty period.</li><li style="font-size: 16px;">If the grinding disc wobbles slightly: This is a normal condition, the product is functioning properly, and it will not produce debris.</li></ul> &#x1F449; Please note: The K5 grinder does not produce debris during operation. The grinding disc of the K5 is made of 301 food-grade stainless steel, and normal friction will not produce debris. The K5 shell complies with RoHS environmental standards. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What to do if there is a grinding disc friction sound when using the K5?

Hi KK Family,. If you find that the K1/K5 grinder runs out of power after 2-3 uses and cannot be used, it indicates that the internal battery may be experiencing an overcurrent issue. The overcurrent situation typically arises from overloading the gr

Hi KK Family, If you find that the K1/K5 grinder runs out of power after 2-3 uses and cannot be used, it indicates that the internal battery may be experiencing an overcurrent issue. The overcurrent situation typically arises from overloading the grinder with herbs, forcing the motor to stall when the button is pressed continuously. This can lead to battery overcurrent, affecting battery life and capacity. To address this issue, we recommend the following steps:1. Stop grinding and recharge the grinder fully.2. Reduce the amount of herbs for each grinding session and try to avoid repeated stalling. Large pieces of herbs can easily cause blockages and stalling. You can break large pieces into smaller ones before grinding to improve efficiency. How to extend battery life/extend usage time per charge?1. Charge promptly when the battery is low. Do not force grinding.When the K5 battery is below 20% (i.e., the battery indicator shows only one bar) or the K1 battery is low (i.e., the top indicator light is flashing), please charge promptly. Avoid grinding when the battery is low, as this can cause overcurrent and damage the battery life.2. Do not hold down the button continuously when there is a jam.Loading large pieces of herbs or overloading the grinder can cause the motor to jam and lead to overcurrent, affecting battery life. We recommend breaking large pieces of herbs into smaller pieces or reducing the amount of herbs per grind to reduce motor jamming and prevent overcurrent. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What to do if my K1/K5 grinder runs out of battery or drains quickly after 2-3 uses?

Hi KK Family,. To resolve the blockage, you can try the following method:. 1. Remove the Kief Catcher: Sometimes, blockages or difficulty in herbs passing through could be due to the Kief Catcher. Removing it might alleviate this issue. 2. For the sm

Hi KK Family,To resolve the blockage, you can try the following method: 1. Remove the Kief Catcher: Sometimes, blockages or difficulty in herbs passing through could be due to the Kief Catcher. Removing it might alleviate this issue. 2. For the small size plate, try pushing down more firmly when pressing the button and extend the grinding time slightly. This approach should help ensure that herbs pass through properly. 3. Dealing with Larger Pieces: With the medium screen, if you notice solid chunks that don&apos;t vaporize well, this may be caused by the hard stems spinning and tangling together during the grinding process, forming lumps and causing blockages. Consider removing these stems before grinding to prevent them from clumping together during the grinding process. 4. Consider Larger Grinder Disc: If necessary, you might want to consider using the largest grinder disc available, as it could provide a better grinding consistency for your needs. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

The small grinder disc is too small, and the medium grinder disc tends to clump together and cannot leak out. What should I do?

kactuskutter

Trouble Shooting

K1/K5 Electric Herb Grinder

How to use your K1 electric herb grinder?

How to use your K5 electric herb grinder?