What to do if the motor on your K1/K5 makes noise but the grinding plate does not turn while grinding herbs?Updated 9 months ago

Hi KK Family,

If you encounter the following situations, it indicates that the grinder motor is damaged:

1. You hear the motor running, but the grinding disc is not spinning.
2. When you press and hold the top button while grinding, the grinding disc only spins 1-2 times and then stops.

If your grinder has a motor damage issue, please contact our customer service at [email protected]. We will provide a solution for users within the warranty period. Please provide the following information:

• Order number
• Any image or video for proof of the issue (If applicable)

Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.