What to do if your grinder does not charge or the charging indicator light does not come on?Updated 9 months ago
Hi KK Family,
1. Check the Charger
Try using another working charger/charging cable to charge the grinder and see if it is a charger/cable issue causing the product not to charge.2. Check the Charging Indicator Light
Charge the product with another working charger/charging cable for 15-30 minutes (K5 may need 40-60 minutes). Under normal circumstances, the charging indicator light will increase gradually to show the charging status.
You can unplug the charging cable and test if the product can grind normally. If it can grind normally, the problem may be with the charging indicator light. If it cannot grind normally, the product may have a functional issue like motor damage.
3. Check the grinding function
If you are fully charged (the battery indicator shows full bars), the charging function is normal. Try grinding now. If you find that the grinding disc does not rotate or the grinding disc rotates but the speed is very slow, there may be a problem with the motor.
4. What's Next
- Charger/Charging Cable Damaged: Replace with another Type-C charging cable. The grinder has no restrictions on the charger specifications as long as it is a Type-C charging cable.
- Charging Indicator Light Damaged: A damaged charging indicator light does not affect the normal grinding and charging functions. For the K1, it takes 30 minutes to fully charge; for the K5, it takes 4-5 hours.
- Motor Damaged: Please contact our customer service at [email protected] and we will provide you with further solutions.
Product Cannot Grind Normally: Please contact our customer service at [email protected] and provide the following information:
Order Number
Product Model
Any image or video for proof of the issue (If applicable)
Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.