kactuskutter

Hi KK Family,After your purchase is successful, we will arrange shipment within 1-2 business days. Once the package is handed over to the logistics carrier and we obtain the tracking number, we will email the tracking number to you.&#xA0;You can click on the following link and enter the tracking number to check the shipping status of your package: <a data-fr-linked="true" href="https://kactuskutter.com/apps/tracking">https://kactuskutter.com/apps/tracking</a> If you still have other issue in logistic tracking, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

Hi KK Family,. After your purchase is successful, we will arrange shipment within 1-2 business days. Once the package is handed over to the logistics carrier and we obtain the tracking number, we will email the tracking number to you. You can click o

Where can I check the shipping status of my order?

Order & Discount

How to use your K1 electric herb grinder?

How to use your K5 electric herb grinder?

How to replace the grinding plate of K5 grinder?

How to clean the K1 grinder?

How to clean the K5 grinder?

How to disassemble anti-static funnel from K1 grinder?

How to charge your K1/K5 grinder?

What should be included in the K1/K5 grinder I purchased?

Instruction

What to do if your grinder does not charge or the charging indicator light does not come on?

What to do if your K5 grinding plate fall off / cannot be fixed?

What to do if your K5 grinder has abnormal noise inside?

What to do if the latch on your grinder does not lock?

What to do if your K1/K5 grinder gets jammed or blocked while grinding herbs?

What to do if the motor on your K1/K5 makes noise but the grinding plate does not turn while grinding herbs?

What to do if there is a grinding disc friction sound when using the K5?

What to do if my K1/K5 grinder runs out of battery or drains quickly after 2-3 uses?

The small grinder disc is too small, and the medium grinder disc tends to clump together and cannot leak out. What should I do?

Trouble Shooting

What is the maximum capacity for a single grind with the K1/K5 grinder? What size is the grinding plate?

How long can the K1/K5 be used on a single charge?

What are the requirements for the K1/K5 charger/charging cable? Can a fast charger be used? How long does it take to fully charge the K1/K5?

What is the material of the K5 grinder? Will it produce any residue?

Specification & Production Information

What is the function of the kief catcher in the grinding chamber of the K5?

Does using a fast charger to charge the K1/K5 affect battery life?

What types of materials is the K1/K5 grinder suitable for grinding?

General Information

K1/K5 Electric Herb Grinder

What is the warranty policy?

What is ''30-Day Money-Back Guarantee for Any Reason'' included?

How can I get warranty service? What are the requirements for warranty service?

In what situations would my order not qualify for warranty service?

Under what circumstances does the buyer need to bear the shipping costs?

How can I extend the warranty service period?

Shipping Policy

Return and Refund Policy

Warranty & Shipping

Military Discount / Government Tax Exemption

What should I do if my coupon cannot be used? If I forgot to use my coupon, can it be used again?

How can I change my order information?

How do I cancel my order?

Where can I check the shipping status of my order?Updated 9 months ago