Hi KK Family,. 👉 For the K1 Grinder:. 👉 For the K5 Grinder:. 👉 Please Note: We recommend breaking large pieces of herbs into smaller pieces before grinding. This can effectively improve grinding efficiency and reduce the chances of jamming. If you

Hi KK Family, &#x1F449; For the K1 Grinder:<ul><li style="font-size: 16px;">Maximum capacity per grind: 1 grams / 0.034 oz (Recommended: around 0.8g)</li><li style="font-size: 16px;">Grinding plate size: 1.30 inches</li></ul> &#x1F449; For the K5 Grinder:<ul><li style="font-size: 16px;">Maximum capacity per grind: 5 grams / 0.18 oz</li><li style="font-size: 16px;">Grinding plate size: 2.22 inches</li></ul> &#x1F449; Please Note: We recommend breaking large pieces of herbs into smaller pieces before grinding. This can effectively improve grinding efficiency and reduce the chances of jamming. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What is the maximum capacity for a single grind with the K1/K5 grinder? What size is the grinding plate?

Hi KK Family,. 👉 For the K1 Grinder:. 👉 For the K5 Grinder:. 👉 Please note: The actual number of uses and operating time per charge depend on the amount of herbs loaded, grinding conditions, and battery life. The above data is for reference only.

Hi KK Family,&#x1F449;&#xA0;For the K1 Grinder:<ul><li style="font-size: 16px;">Battery capacity: 500 mAh</li><li style="font-size: 16px;">Operating time on a full charge: 4-5 times (50 mins)</li></ul> &#x1F449;&#xA0;For the K5 Grinder:<ul><li style="font-size: 16px;">Battery capacity: 5000 mAh</li><li style="font-size: 16px;">Operating time on a full charge: 40-50 times (3.5 hours)</li></ul> &#x1F449;&#xA0;Please note: The actual number of uses and operating time per charge depend on the amount of herbs loaded, grinding conditions, and battery life. The above data is for reference only. How to extend battery life/extend usage time per charge?1. Charge promptly when the battery is low. Do not force grinding.When the K5 battery is below 20% (i.e., the battery indicator shows only one bar) or the K1 battery is low (i.e., the top indicator light is flashing), please charge promptly. Avoid grinding when the battery is low, as this can cause overcurrent and damage the battery life. 2. Do not hold down the button continuously when there is a jam.Loading large pieces of herbs or overloading the grinder can cause the motor to jam and lead to overcurrent, affecting battery life. We recommend breaking large pieces of herbs into smaller pieces or reducing the amount of herbs per grind to reduce motor jamming and prevent overcurrent. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

How long can the K1/K5 be used on a single charge?

Hi KK Family,. Our K1/K5 grinders use a Type-C charging cable. Users can use the included charging cable or their own cable for charging. 1. What kind of charger to use (any power requirements)?. The K1/K5 grinder does not have specific requirements

Hi KK Family,Our K1/K5 grinders use a Type-C charging cable. Users can use the included charging cable or their own cable for charging.1. What kind of charger to use (any power requirements)?The K1/K5 grinder does not have specific requirements for charging. Due to the built-in protection circuit, you can use a high-power charger without damaging the battery, though the charging speed will not increase. 2. When to charge the K1/K5 or when it is low on power?&#xA0;For the K1, the indicator light at the bottom will flash when the battery is low.&#xA0;For the K5, the battery indicator will show only one bar remaining, and the indicator light will turn orange. 3. How long it takes to fully charge the K1/K5?&#xA0;The K1 takes approximately 30 minutes to fully charge.The K5 takes about 4-5 hours to fully charge. 4. How long can the K1/K5 be used on a single charge?&#xA0;The K1 can be used 4-5 times (50 mins), and the K5 can be used 40-50 times (3.5 hours) on a single charge.&#x1F449;&#xA0;Please Note: The exact duration of use depends on the frequency, weight and shape of the herbs you grind. If you still have product issue, Please contact our customer service at <a data-fr-linked="true" href="mailto:support@kactuskutter.com">support@kactuskutter.com</a>. When contacting customer service, please provide the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Any image or video for proof of the issue (If applicable)</li></ul>Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

What are the requirements for the K1/K5 charger/charging cable? Can a fast charger be used? How long does it take to fully charge the K1/K5?

Hi KK Family,. The K5 grinder does not produce debris during operation. The grinding disc of the K5 is made of 301 food-grade stainless steel, and normal friction will not produce debris. The K5 shell complies with RoHS environmental standards. 👉 Pl

Hi KK Family,The K5 grinder does not produce debris during operation. The grinding disc of the K5 is made of 301 food-grade stainless steel, and normal friction will not produce debris. The K5 shell complies with RoHS environmental standards.&#x1F449; Please Note:&#xA0; No debris! No debris! No debris!

What is the material of the K5 grinder? Will it produce any residue?

kactuskutter

Specification & Production Information

K1/K5 Electric Herb Grinder

How to use your K1 electric herb grinder?

How to use your K5 electric herb grinder?

How to replace the grinding plate of K5 grinder?

How to clean the K1 grinder?

How to clean the K5 grinder?

How to disassemble anti-static funnel from K1 grinder?

How to charge your K1/K5 grinder?

What should be included in the K1/K5 grinder I purchased?

Instruction

What to do if your grinder does not charge or the charging indicator light does not come on?

What to do if your K5 grinding plate fall off / cannot be fixed?

What to do if your K5 grinder has abnormal noise inside?

What to do if the latch on your grinder does not lock?

What to do if your K1/K5 grinder gets jammed or blocked while grinding herbs?

What to do if the motor on your K1/K5 makes noise but the grinding plate does not turn while grinding herbs?

What to do if there is a grinding disc friction sound when using the K5?

What to do if my K1/K5 grinder runs out of battery or drains quickly after 2-3 uses?

The small grinder disc is too small, and the medium grinder disc tends to clump together and cannot leak out. What should I do?

Trouble Shooting

What is the function of the kief catcher in the grinding chamber of the K5?

Does using a fast charger to charge the K1/K5 affect battery life?

What types of materials is the K1/K5 grinder suitable for grinding?

General Information

What is the warranty policy?

What is ''30-Day Money-Back Guarantee for Any Reason'' included?

How can I get warranty service? What are the requirements for warranty service?

In what situations would my order not qualify for warranty service?

Under what circumstances does the buyer need to bear the shipping costs?

How can I extend the warranty service period?

Shipping Policy

Return and Refund Policy

Warranty & Shipping

Where can I check the shipping status of my order?

Military Discount / Government Tax Exemption

What should I do if my coupon cannot be used? If I forgot to use my coupon, can it be used again?

How can I change my order information?

How do I cancel my order?

Order & Discount